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Refund & Cancellation

Refund & Cancellation Policy

NRI NEEDS

1. General Policy

Refunds and cancellations are subject to the nature of services booked and operational costs already incurred.

2. Cancellation by Customer

Before Service Initiation

Customers may request cancellation before service commencement.

Refund eligibility:

  • Administrative charges may apply.
  • Third-party booking charges may be deducted.
After Service Initiation

Once services have started, partial or no refunds may apply depending on:

  • Work completed
  • Vendor payments
  • Documentation processing
  • Travel arrangements
  • Emergency service deployment

3. Non-Refundable Services

The following services and expenses may be non-refundable:

  • Government fees
  • Legal consultation fees
  • Emergency support services
  • Premium services
  • Customized arrangements
  • Travel bookings
  • Vendor advance payments

4. Refund Timeline

Approved refunds shall generally be processed within:

  • 7–21 business days

Processing timelines may vary depending on banking channels, payment gateways, and financial institutions involved.

5. Company Cancellation Rights

NRI NEEDS reserves the right to cancel services in cases of:

  • False information
  • Unlawful requests
  • Non-cooperation
  • Safety concerns
  • Force majeure events

Refund decisions shall be made at the sole discretion of NRI NEEDS after deducting operational, administrative, and third-party costs already incurred.

For any refund or cancellation requests, customers are encouraged to contact NRI NEEDS through our official communication channels for assistance.