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Terms & Conditions

Welcome to NRI NEEDS (“Company”, “we”, “our”, or “us”). By accessing or using our website and services, you agree to comply with and be bound by these Terms & Conditions.

If you do not agree with these terms, please do not use our website or services.


1. Introduction

These Terms & Conditions govern the use of our website and services. By accessing our platform, you acknowledge that you have read, understood, and agreed to these terms.

2. Services Offered

NRI NEEDS provides support and assistance services for Non-Resident Indians (NRIs), including but not limited to:

  • Property Services
  • Parent Care Services
  • Shopping & Errand Services
  • Legal & Documentation Assistance
  • Travel & Relocation Support
  • Premium Services

All services are subject to availability, location, local laws, and operational feasibility.

3. Eligibility

By using our services, you confirm that:

  • You are at least 18 years old.
  • You have the legal authority to enter into binding agreements.
  • The information provided by you is accurate and complete.

4. Nature of Services

4.1 Service Coordination

Many services offered by NRI NEEDS involve coordination with third-party vendors, professionals, hospitals, legal experts, travel providers, delivery partners, caretakers, and government agencies.

We act primarily as a facilitator and coordinator unless specifically stated otherwise.

4.2 No Professional Legal Representation

Any legal or documentation assistance provided through the platform is for informational and coordination purposes only and shall not be considered formal legal representation unless expressly agreed through a separate written agreement with a licensed advocate.

5. User Responsibilities

Users agree:

  • To provide accurate information and documents.
  • Not to misuse the website.
  • Not to use services for unlawful purposes.
  • To cooperate during service execution.

Users remain solely responsible for the authenticity and legality of all submitted documents.

6. Payments & Refunds

  • Service charges shall be communicated before confirmation.
  • Payments may be required in advance for selected services.
  • Refunds, if applicable, shall depend on service stage, third-party costs, and operational expenses.
  • Customized or emergency services may be non-refundable.

7. Third-Party Services

NRI NEEDS may engage third-party vendors or professionals to fulfill requests.

We do not guarantee:

  • Availability
  • Pricing
  • Timelines
  • Quality of third-party services

Users acknowledge that third-party providers operate independently.

8. Limitation of Liability

To the maximum extent permitted under applicable law, NRI NEEDS shall not be liable for:

  • Indirect or consequential damages.
  • Delays caused by government authorities or third parties.
  • Property disputes between parties.
  • Medical emergencies or healthcare outcomes.
  • Travel disruptions.
  • Loss arising from inaccurate user information.

Our total liability shall not exceed the amount paid by the user for the relevant service.

9. Property Services Disclaimer

We do not guarantee:

  • Property appreciation.
  • Legal title verification unless expressly contracted.
  • Tenant behaviour.
  • Rental income.
  • Sale completion.

Users are advised to conduct independent legal and financial due diligence before transactions.

10. Parent Care Services Disclaimer

Parent care and wellness support services are non-medical unless explicitly stated.

NRI NEEDS is not a hospital, medical clinic, nursing agency, or emergency medical provider.

In emergencies, local emergency services and medical professionals should be contacted immediately.

11. Intellectual Property

All website content including logos, text, graphics, service descriptions, and branding belong to NRI NEEDS and may not be copied or reproduced without written permission.

12. Privacy

We may collect personal information necessary for providing services. By using the website, users consent to reasonable collection, storage, and processing of data for operational purposes.

Sensitive information shall be handled with reasonable care and confidentiality.

13. Confidentiality

We strive to maintain confidentiality of user documents and personal information. However, information may be shared with authorized third parties when necessary for service delivery or legal compliance.

14. Service Availability

Services may vary based on:

  • City
  • Vendor availability
  • Government regulations
  • Operational constraints
  • Emergencies or force majeure events

15. Force Majeure

We shall not be held responsible for delays or failures caused by events beyond reasonable control, including:

  • Natural disasters
  • Government restrictions
  • Pandemic situations
  • Transportation disruptions
  • Strikes
  • Technical failures

16. Termination

We reserve the right to suspend or terminate services if:

  • False information is provided.
  • Payments remain unpaid.
  • Services are misused.
  • User conduct is abusive or unlawful.

17. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any disputes shall be subject to the jurisdiction of courts located in Pune, Maharashtra, India.